More than 20 staff from Ping Tai Rong Catering Company came to Xincheng Xiguo Family Farm Base to participate half day outdoors training themed “Gather Strength to Work Together” on May 9th, 2018.
Guided by a coach, trainees were divided into two groups to play games called “Evolution” and “Icebreaking” for creating communicational opportunities and building team spirit. Then, another two games named “Challenging 150” and “Speed up 60s” were organized. It was helpful for them to promote team executive abilities.
Through such intense and simulative outdoor training, everyone felt the importance of teamwork and communication as well as the true meaning of “Responsibility, Cooperation and Confidence”. Furthermore, they also understood the responsibilities which were carried on their shoulders.
The next morning, second round training titled as “Service Consciousness and Etiquette Lecture” was held at PTR group headquarter. With many years of rich experience in etiquette training, Mrs. Gong, a senior etiquette trainer, gave them a vivid and interesting course.
She stated that the most important thing about service is to accept it from heart and always keep it in mind. As for etiquette, she added, it not only reflects in service but also permeates in daily life. In the middle of training, Mrs. Gong demonstrated standard gesture over and over again and corrected for staff one by one.
After training, everyone expressed that they learned so many practical knowledge about service and etiquette, which was very helpful for improving self image as well as company’s; therefore they can offer a better high quality service for customers.
